Terms of service

Welcome to True Layer Studio. These Terms of Service establish the conditions governing your access to and use of https://www.truelayerstudio.company/ , including browsing, purchasing curtains and rugs, submitting orders, and communicating with our customer-service team.

The website is operated by THF ALLIANCE PARTNERS LLC.

By accessing the website or placing an order, you agree to these Terms, subject to consumer rights and other protections that applicable law does not permit us to exclude.

1. Acceptance and Eligibility

You must be legally capable of entering into a binding agreement to make purchases through our website.

If you access the website on behalf of another person or organization, you represent that you are authorized to act on their behalf.

You agree to use the website lawfully and responsibly and not to interfere with its operation, attempt unauthorized access, submit fraudulent orders, or misuse its content.

2. Products and Descriptions

True Layer Studio offers curtains, rugs, and related home décor products.

Product listings may include dimensions, materials, colors, patterns, installation details, care instructions, and other characteristics.

We make reasonable efforts to present merchandise accurately. However, the appearance of colors and textures may vary due to screen settings, lighting conditions, photography, and individual display devices.

Customers should carefully review dimensions, panel quantities, rug measurements, mounting requirements, and product descriptions before purchasing.

3. Measurements and Product Suitability

Customers are responsible for checking that the selected product dimensions are appropriate for their intended space.

Curtain measurements may relate to individual panels, combined widths, or other specifications stated on the product page. Rug dimensions should also be reviewed in relation to room layout and furniture placement.

Product descriptions and measurement guidance are provided to assist customers but do not replace the customer's own measurements of the intended installation area.

4. Pricing and Availability

Prices and product availability may change without notice, subject to applicable law and accepted orders.

We reserve the right to correct typographical, pricing, inventory, or description errors.

If a material error affects a submitted order, we may contact the customer to confirm whether to proceed under corrected terms or cancel the affected order and arrange an appropriate refund.

An item placed in a shopping cart is not guaranteed to remain available until order acceptance.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase merchandise under the terms displayed at checkout.

An automated order confirmation acknowledges receipt but does not necessarily constitute final acceptance.

We may decline, limit, or cancel an order when reasonably necessary, including circumstances involving:

  • Inventory limitations.

  • Payment authorization failure.

  • Suspected fraudulent activity.

  • Incorrect or incomplete information.

  • Material product or pricing errors.

  • Legal or operational restrictions.

If payment has been collected for an order that we cancel, we will arrange an appropriate refund to the original payment method.

6. Payment

Customers must provide accurate billing and payment information and authorize the payment method used.

Payment processing may be performed by independent payment providers and may be subject to their separate terms and security procedures.

We are not responsible for delays caused solely by a payment provider or financial institution, although we will make reasonable efforts to assist with transaction inquiries.

7. Shipping

Our standard shipping structure is:

  • Free shipping on orders of $10.00 or more.

  • A $5.99 shipping charge on orders with a merchandise subtotal under $10.00.

Applicable shipping charges will be displayed at checkout.

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise. Additional information is available in our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by the Return and Refund Policy published on our website.

Customers should follow the stated request process and obtain return instructions where required before sending merchandise back.

Nothing in these Terms limits a right or remedy that cannot lawfully be excluded.

9. Custom Products and Alterations

If custom-made, personalized, or altered products are offered, their specific terms may be displayed on the relevant product page.

Such merchandise may have different return eligibility because its dimensions or specifications are prepared for an individual order. This does not limit remedies for defective, damaged, or incorrectly supplied products or rights that applicable law preserves.

10. Promotions and Discounts

Promotional offers may be subject to expiration dates, eligibility conditions, product exclusions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined and have no cash value.

We may modify or discontinue promotions prospectively, subject to applicable law and any offer terms already accepted.

11. Intellectual Property

Website text, product photography, graphics, logos, page designs, product descriptions, and other content are owned by or licensed to the relevant rights holder.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.

12. Customer Submissions

If you submit reviews, suggestions, feedback, or other content, you represent that you have the right to provide it and that it does not violate another person's rights or applicable law.

You agree not to submit unlawful, fraudulent, defamatory, threatening, infringing, malicious, or misleading material.

13. Third-Party Services

Our store may use third-party services for payment processing, hosting, shipping, analytics, and customer communication.

Those services may be governed by separate agreements and privacy policies. We do not control every aspect of independent third-party systems.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its services are provided on an “as available” basis.

We do not guarantee uninterrupted access, error-free operation, or continuous availability of every feature.

Nothing in this section excludes warranties or consumer protections that applicable law does not permit us to disclaim.

15. Limitation of Liability

To the fullest extent permitted by applicable law, THF ALLIANCE PARTNERS LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use or a transaction where such exclusion is lawful.

Nothing in these Terms limits liability for fraud, intentional misconduct, or any other matter for which liability cannot legally be excluded.

16. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

17. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or mandatory consumer-protection requirements provide otherwise.

Any dispute shall be brought before a court of competent jurisdiction in Florida unless applicable law establishes another mandatory forum or the parties agree to a lawful alternative.

18. Changes to These Terms

We may update these Terms to reflect changes in our business, website functionality, or legal obligations.

Revised terms will be posted on this page with an updated effective date. Continued use after the effective date constitutes acceptance to the extent permitted by law.

19. Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

20. Contact

THF ALLIANCE PARTNERS LLC 2615 CENTENNIAL BOULEVARD, SUITE 200 TALLAHASSEE, FL 32308 United States

Email: [email protected] Contact Person: DAISY ROSAS