Shipping policy

At True Layer Studio, we understand that home décor is part of creating a space that feels complete. Whether you are refreshing a window with new curtains or defining a living area with a rug, we aim to make the journey from checkout to delivery clear and convenient.

This Shipping Policy explains our shipping charges, order preparation, tracking, delivery estimates, and procedures for shipping-related concerns.

1. Shipping Fees

We offer the following shipping structure:

The applicable fee will be displayed at checkout before an order is submitted.

Any applicable taxes or additional charges will be shown separately where required.

2. Order Processing

After an order is placed, our team begins reviewing the transaction and preparing the merchandise for shipment.

Order preparation may include:

• Payment confirmation.

• Product and quantity verification.

• Inventory review.

• Packaging and protection of merchandise.

• Shipping-label preparation.

• Carrier handoff.

Orders are generally processed within 1–3 business days, excluding weekends and recognized holidays.

Processing time is an estimate rather than a guaranteed dispatch deadline. High order volume, inventory adjustments, holidays, or operational disruptions may extend preparation time.

3. Estimated Delivery Time

For many domestic U.S. shipments, estimated transit may take approximately 3–7 business days after dispatch.

Actual delivery may vary depending on the destination, carrier service, transportation conditions, and other factors.

Any estimate shown during checkout or in a shipping confirmation is provided for planning purposes and is not a guaranteed arrival date unless expressly stated.

4. Tracking Information

When tracking is available, shipment information will be provided through the email address associated with the order.

Please allow time for the carrier's tracking system to register the initial scan. A shipping label may be created before the package receives its first physical carrier scan.

For tracking questions, contact:

[email protected]

Please include your order number and tracking number, if available.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

• Recipient name.

• Street address.

• Apartment, suite, or unit number.

• City and state.

• ZIP code.

• Contact information where requested.

If an address error is discovered after checkout, contact us immediately. We will attempt to make a correction before dispatch, but changes cannot be guaranteed once fulfillment or carrier handoff has begun.

Additional charges or reshipping expenses resulting from an incorrect address may be the customer's responsibility where permitted by law.

6. Delivery Attempts

Carriers may make delivery attempts according to their own procedures.

Delivery may be delayed or unsuccessful if the address is incomplete, access is restricted, the recipient is unavailable, or the carrier cannot safely complete delivery.

If a shipment is returned to us as undeliverable, we will contact the customer when reasonably possible to discuss available options.

7. Shipping Delays

Delivery schedules may be affected by circumstances outside our reasonable control, including:

• Severe weather.

• Carrier service interruptions.

• Transportation network disruptions.

• Public emergencies.

• Natural disasters.

• Peak-season shipping volume.

• Other unforeseen logistics conditions.

We will make reasonable efforts to assist customers with tracking and delivery inquiries.

8. Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, building reception, and any carrier notice.

If the package remains missing, contact us with your order number and tracking details. We will review available shipment information and determine appropriate next steps.

9. Damaged Packages

If a parcel arrives visibly damaged, please retain the packaging and take photographs of the package and affected merchandise.

Contact [email protected] promptly with your order number and a description of the issue.

We will review the circumstances and communicate an appropriate resolution.

10. Multiple Shipments

An order containing multiple products may occasionally be fulfilled in separate parcels due to inventory or fulfillment arrangements.

If this occurs, separate tracking information may be issued. The arrival of one parcel does not necessarily mean that the remaining items have been canceled.

11. Curtains and Rugs: Packaging Considerations

Curtains and rugs may be folded, rolled, or otherwise packaged according to their material and dimensions.

Temporary folds or creases may occur during transit. Customers should follow any product-specific care instructions before attempting cleaning, pressing, steaming, or installation.

Do not use heat or cleaning methods that are inconsistent with the product's care guidance.

12. Returns and Shipping

Please review our Return and Refund Policy before sending merchandise back.

For damaged, defective, or incorrectly supplied products, contact us before arranging a return so that we can provide appropriate instructions.

13. Shipping Support

THF ALLIANCE PARTNERS LLC 2615 CENTENNIAL BOULEVARD, SUITE 200 TALLAHASSEE, FL 32308 United States

Email: [email protected] Contact Person: DAISY ROSAS