Contact information
At True Layer Studio, thoughtful service is part of the experience. We welcome questions about curtains, rugs, product details, delivery progress, returns, refunds, and the policies that govern our online store.
Our customer-service contact information is provided below.
Business Details
Store Name: True Layer Studio Website: https://www.truelayerstudio.company/ Legal Business Name: THF ALLIANCE PARTNERS LLC
Business Address: 2615 CENTENNIAL BOULEVARD, SUITE 200 TALLAHASSEE, FL 32308 United States
Return Address: 2615 CENTENNIAL BOULEVARD, SUITE 200 TALLAHASSEE, FL 32308 United States
Contact Person: DAISY ROSAS
Customer Service Email: [email protected]
Customer Support Topics
Orders and Purchases
For questions about order confirmation, product selection, payment status, or purchase details, please provide your order number and the email address used at checkout.
Shipping and Delivery
For delivery estimates, tracking inquiries, missing packages, or address corrections, include your order number and tracking number if available.
Curtains and Rugs
For questions about product dimensions, materials, colors, patterns, installation details, or care instructions, identify the relevant product and describe your concern.
For measurement-related inquiries, including the intended window or room dimensions may help us understand the question.
Returns and Refunds
If you wish to return a product, request a refund, or discuss an exchange, please contact us before mailing the merchandise.
Our team will provide applicable instructions under the Return and Refund Policy.
Privacy Requests
For questions concerning personal information, data handling, or privacy rights, email us with the subject line:
Privacy Request
Information to Include in Your Message
To help us identify your inquiry efficiently, please provide:
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Full name.
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Order number, if applicable.
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Email address used at checkout.
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Product name or description.
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A clear explanation of your question.
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Relevant photographs or supporting information, if appropriate.
Please do not send passwords, full payment-card numbers, or other highly sensitive information through ordinary email.
Response Time
We aim to respond to customer inquiries within 1–3 business days.
Response times may vary during holidays, peak shopping periods, or unexpected service interruptions. This timeframe is a service target rather than a guarantee of resolution.
Formal Correspondence
Formal written correspondence may be directed to the business address listed above.
For merchandise returns, please review the Return and Refund Policy and obtain any required instructions before mailing a package.
Related Website Policies
For additional information, please review:
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Return and Refund Policy
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Privacy Policy
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Terms of Service
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Shipping Policy
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Legal Notice
Thank you for visiting True Layer Studio. We appreciate the opportunity to assist you.