Privacy policy

At True Layer Studio, we understand that a comfortable online shopping experience depends not only on attractive home furnishings but also on trust. When customers browse curtains, compare rugs, submit an order, or contact our team, they may share information that deserves thoughtful handling.

This Privacy Policy explains how THF ALLIANCE PARTNERS LLC collects, uses, discloses, retains, and protects information associated with https://www.truelayerstudio.company/ .

1. Scope of This Policy

This policy applies to personal information collected through:

  • Our online store and website.

  • Product browsing and shopping-cart interactions.

  • Checkout and order processing.

  • Customer support and email communications.

  • Shipping, tracking, return, and refund activities.

  • Other website features that refer to this policy.

Third-party websites and services may maintain separate privacy practices.

2. Categories of Information We May Collect

A. Personal and Contact Information

We may collect your name, email address, telephone number, billing address, shipping address, and other details you voluntarily provide.

B. Order and Purchase Information

This may include:

  • Order numbers.

  • Products purchased.

  • Curtain or rug selections.

  • Quantities and transaction amounts.

  • Payment status.

  • Shipping and tracking details.

  • Return, refund, or exchange history.

  • Customer-service correspondence.

C. Payment-Related Information

Payments may be handled by third-party payment processors. Depending on the payment method and checkout configuration, we may receive transaction confirmations, payment status, limited payment-method details, and fraud-prevention information.

Full payment-card details are generally handled by the payment processor rather than stored directly by our store, depending on the systems used.

D. Technical Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Pages visited.

  • Referral source.

  • Website interaction data.

  • Cookie identifiers.

  • Approximate location derived from technical information.

E. Customer Communications

If you email us regarding a delivery, product question, return, or other concern, we may retain the message and our response to provide support and maintain appropriate business records.

3. Purposes for Processing Information

We may use personal information for legitimate operational purposes, including:

  1. Processing and fulfilling orders.

  2. Confirming payments.

  3. Arranging delivery and providing tracking information.

  4. Responding to customer questions.

  5. Processing returns, refunds, and exchanges.

  6. Maintaining website functionality.

  7. Improving product presentation and shopping usability.

  8. Detecting fraud and unauthorized activity.

  9. Maintaining financial, tax, and transaction records.

  10. Communicating important service information.

  11. Sending promotional messages where permitted by law and applicable preferences.

  12. Complying with legal obligations and enforcing agreements.

We do not intend to use personal information for materially different purposes without providing additional notice where required.

4. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support shopping-cart functions, remember preferences, analyze website performance, and improve browsing experiences.

Cookies may help us understand how customers navigate between product pages, interact with checkout, or return to previously viewed content.

You may manage certain cookies through your browser settings. Disabling essential cookies may interfere with shopping-cart, checkout, or other website features.

Where applicable law requires consent or additional choices for non-essential tracking, we will provide the relevant disclosures and controls.

5. Disclosure of Information

We may disclose information to service providers that support our business operations, including:

  • Website hosting and e-commerce providers.

  • Payment processors.

  • Shipping carriers.

  • Fulfillment and logistics providers.

  • Customer-support platforms.

  • Security and fraud-prevention services.

  • Analytics providers.

  • Professional advisers and legal representatives.

Information may also be disclosed when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate suspected fraud, or support a business transaction.

Where service providers process information on our behalf, their access should be limited to the services they are engaged to perform.

6. Sale and Targeted Advertising

We do not represent ordinary operational sharing with service providers as a sale of personal information merely because a provider processes information for us.

If our actual data practices involve selling personal data or processing it for targeted advertising in circumstances covered by applicable law, we will provide the required disclosures and applicable opt-out mechanisms.

7. Florida Privacy Rights

Florida's privacy laws provide certain rights to eligible consumers, subject to statutory definitions, applicability thresholds, exemptions, and other conditions.

Where the Florida Digital Bill of Rights applies to our business and the relevant processing, eligible consumers may have rights relating to access, correction, deletion, portability, and opting out of certain processing activities. Florida law also establishes requirements for privacy notices and consumer-request procedures.

The Florida Senate
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To submit a privacy request, contact:

[email protected]

Subject line: Privacy Request

Please describe the right you wish to exercise and provide sufficient information to help us locate the relevant records. We may request reasonable verification of identity or authority where permitted by law.

We will respond within the period required by applicable law. If a request is denied and an appeal process applies, we will provide information about the available procedure.

8. Data Retention

We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy.

Retention may be necessary for:

  • Order fulfillment.

  • Customer-service history.

  • Returns and refunds.

  • Accounting and tax obligations.

  • Fraud prevention.

  • Dispute resolution.

  • Legal compliance.

When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No online transmission or storage system can be guaranteed completely secure. Customers should protect their devices and account credentials and contact us promptly if they suspect unauthorized activity.

Florida law includes information-security and breach-notification requirements that may apply to covered personal information and qualifying security incidents.

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10. Children's Privacy

True Layer Studio is a home décor retailer and is not intended to collect personal information directly from children under 13 without legally required parental consent or another lawful basis.

If a parent or guardian believes a child has submitted personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Links

Our website may link to payment providers, shipping services, social media platforms, or other external websites.

Those services operate under their own privacy notices and practices. We encourage customers to review those notices before submitting information.

12. Policy Updates

We may revise this Privacy Policy to reflect changes in business operations, technology, legal requirements, or data practices.

The updated version will be published on this page with a revised effective date. Where required, we will provide additional notice.

13. Privacy Contact

THF ALLIANCE PARTNERS LLC 2615 CENTENNIAL BOULEVARD, SUITE 200 TALLAHASSEE, FL 32308 United States

Email: [email protected] Contact Person: DAISY ROSAS