Refund policy

At True Layer Studio, we believe that the right finishing touches can transform a room. Curtains soften natural light, introduce texture, and bring privacy to everyday spaces, while rugs help define living areas and create a more welcoming atmosphere. We understand that choosing home décor online sometimes involves a little uncertainty. A color may look different in your room, a curtain may not fit the intended window, or a rug may not complement your furniture as expected.

Our Return and Refund Policy is designed to provide a clear, considerate process for customers who need assistance after receiving an order.

This policy applies to purchases made through https://www.truelayerstudio.company/  and is administered by THF ALLIANCE PARTNERS LLC.

1. Return Window

Customers may request a return within 30 calendar days after delivery.

To qualify for a standard return, the merchandise must:

  • Be unused and in its original condition.

  • Be free from stains, odors, pet hair, tears, or other signs of use.

  • Include original packaging, labels, accessories, and components where applicable.

  • Be accompanied by valid proof of purchase.

  • Be suitable for inspection and resale, subject to applicable law.

Customers may carefully inspect curtains or rugs to evaluate their appearance, texture, dimensions, and general suitability. However, products that have been installed, washed, cut, altered, permanently mounted, or used in a manner beyond reasonable inspection may not qualify for a standard return.

2. Product-Specific Return Considerations

Curtains

Before ordering curtains, customers are encouraged to review the listed dimensions, hanging style, panel quantity, fabric description, and installation requirements.

Curtains that have been cut, hemmed, customized, washed, or permanently altered may not be eligible for a standard preference-based return unless required by law or the product is defective or incorrectly supplied.

Rugs

Rugs should be returned in a clean, unused condition, with their original labels and packaging where reasonably available.

Rugs showing dirt, stains, moisture damage, pet-related damage, heavy creasing caused by improper handling, or other signs of use may be declined for a standard return, subject to applicable law.

3. Non-Returnable or Restricted Items

Unless required by law or the product is defective, damaged, or incorrectly supplied, the following may be excluded from ordinary returns:

  • Custom-made or personalized products.

  • Custom-cut or altered curtains.

  • Items clearly marked as final sale.

  • Merchandise that has been washed, installed, or materially modified.

  • Products damaged after delivery through misuse or improper care.

Nothing in this section removes any consumer protection that cannot lawfully be waived.

4. How to Start a Return

To request a return, email:

[email protected]

Use the subject line:

Return Request – [Order Number]

Please include:

  1. Full name.

  2. Order number.

  3. Email address used during checkout.

  4. Product name and quantity.

  5. Reason for requesting a return.

  6. Photographs, if the product is damaged, defective, or different from the item ordered.

Our team will review the request and provide instructions concerning authorization, packaging, and the appropriate return destination.

Please do not mail a return before receiving instructions where authorization is required.

5. Return Shipping Costs

For returns caused by personal preference, incorrect measurements supplied by the customer, or a change of mind, the customer may be responsible for return shipping costs.

If the merchandise arrives damaged, defective, or incorrect, contact us before sending it back. We will review the circumstances and communicate an appropriate resolution, which may include a replacement, refund, or reasonable return-shipping arrangement.

Original outbound shipping charges, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise.

6. Inspection and Refund Approval

Once the returned merchandise reaches the designated return location, it will be inspected for condition and eligibility.

If the return is approved, the eligible refund will generally be issued to the original payment method.

If a return does not satisfy the stated requirements, we will explain the reason for the decision and, where practical, provide instructions for arranging the merchandise's return to the customer.

7. Refund Processing

Approved refunds are generally initiated after the return inspection is completed.

Please allow additional time for the payment provider or financial institution to post the credit. The time required may vary according to the payment method and the customer's bank.

If a refund has been approved but does not appear within the payment provider's usual processing period, please contact us with the relevant order information.

8. Damaged, Defective, or Incorrect Merchandise

We want customers to receive the products they ordered in acceptable condition.

If your curtains or rug arrive damaged, defective, incomplete, or materially different from the product ordered, contact [email protected] promptly.

Please provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the merchandise.

  • Photographs of the shipping package, if relevant.

Please retain the item and packaging until we provide further instructions.

Depending on the circumstances, a replacement, refund, or another appropriate remedy may be offered.

9. Exchanges

If you would like a different size, color, style, or product variation, contact our team to discuss availability.

Exchanges are subject to inventory and may require the original merchandise to be returned first. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to stop fulfillment before the order is dispatched. Once packaging, fulfillment, or carrier handoff has begun, cancellation may no longer be possible.

If the package has already shipped, you may request a return after delivery in accordance with this policy.

11. Florida Consumer Protection

This policy is intended to operate consistently with applicable Florida and federal consumer-protection laws, including Florida Statutes § 501.142 regarding retail refund-policy disclosures.

The Florida Senate

 

The 30-day return period described here is a voluntary store policy. It does not waive consumer rights that applicable law does not permit a retailer to waive.

12. Contact Information

THF ALLIANCE PARTNERS LLC 2615 CENTENNIAL BOULEVARD, SUITE 200 TALLAHASSEE, FL 32308 United States

Contact Person: DAISY ROSAS Email: [email protected]